One of the main reasons that people choose to invest in a Weber grill is for the exceptional customer service and warranty protection. These warranties guarantee the performance of a Weber grill for up to 10 years, protecting your investment and adding value to your grill. Let’s take a closer look at the Weber warranty.
Does Weber Honor the Warranty?
So many companies claim to have great warranties, but when you go to make a claim you can’t reach anyone at the company, or discover that you are responsible for expensive shipping or transportation of your grill to a distant authorized service center. So, it’s worth finding out if the Weber warranty actually works as expected.
You’ll be happy to know that Weber customer service is extremely highly rated, and that people consistently report fast, thorough, accurate response and follow-up from Weber, during the sales, support, and service processes. The company is highly rated on ConsumerAffairs, and service complaints are rare.
When you make a warranty claim with Weber or want to return a product, and you need to ship them a grill or parts, you pay in advance for the shipping charges. Upon receipt, Weber will evaluate the product and refund you the shipping costs. Products that cost less than $50 are not eligible for return shipping refunds.
Weber Grill Warranties
In 2018, Weber improved and expanded their warranty program. They now offer:
Weber Gas Grills Warranties
Spirit Series
- Cook box: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Lid assembly: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Stainless steel burner tubes: 10 years no rust- or burn-through
- Stainless steel cooking grates: 5 years no rust- or burn-through
- Stainless steel Flavorizer bars: 5 years no rust- or burn-through
- Porcelain-enameled steel cooking grates: 3 years no rust- or burn-through
- Porcelain-enameled Flavorizer bars: 2 years no rust- or burn-through
- Porcelain-enameled cast iron cooking grates: 5 years no rust- or burn-through
- All remaining parts: 2 years
Check out the Weber Spirit II E 330!
Summit Series
- Cook box: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Lid assembly: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Stainless steel burner tubes: 10 years no rust- or burn-through
- Stainless steel cooking grates: 5 years no rust- or burn-through
- Stainless steel Flavorizer bars: 5 years no rust- or burn-through
- Porcelain-enameled steel cooking grates: 3 years no rust- or burn-through
- Porcelain-enameled Flavorizer bars: 2 years no rust- or burn-through
- Porcelain-enameled cast iron cooking grates: 5 years no rust- or burn-through
- All remaining parts: 2 years
Check out the Weber Summit S 670!
Genesis II Series
- Cook box: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Lid assembly: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Stainless steel burner tubes: 10 years no rust- or burn-through
- Stainless steel cooking grates: 5 years no rust- or burn-through
- Stainless steel Flavorizer bars: 5 years no rust- or burn-through
- Porcelain-enameled steel cooking grates: 3 years no rust- or burn-through
- Porcelain-enameled Flavorizer bars: 2 years no rust- or burn-through
- Porcelain-enameled cast iron cooking grates: 5 years no rust- or burn-through
- All remaining parts: 2 years
Check out the Weber Genesis II 435!
Weber Charcoal Grills Warranties
- Bowl, lid, and center ring: 10 years no rust- or burn-through
- Stainless steel One-Touch cleaning system: 5 years no rust- or burn-through
- Plastic components: 5 years, excludes fading or discoloration
- All remaining parts: 2 years
Check out the Weber Performer Deluxe!
Summit Charcoal Series
- Bowl and lid assembly: 10 years no rust- or burn-through
- Stainless steel cooking grates: 5 years no rust- or burn-through
- Stainless steel One-Touch cleaning system: 5 years no rust- or burn-through
- Plastic components: 5 years, excludes fading or discoloration
- All remaining parts: 2 years
Check out the Weber Summit Charcoal Grill!
Smokey Mountain Cooker Series
- Bowl, lid, and center ring: 10 years no rust- or burn-through
- Plastic components: 5 years, excludes fading or discoloration
- All remaining parts: 2 years
Weber Electric Grills Warranties
Q Series
- Cook box: 2 years on paint, excludes fading and discoloration; 5 years no rust- or burn-through
- Lid assembly: 2 years on paint, excludes fading and discoloration; 5 years no rust- or burn-through
- Stainless steel burner tubes: 5 years no rust- or burn-through
- Porcelain-enameled cast iron cooking grates: 5 years no rust- or burn-through
- Plastic components: 5 years, excludes fading or discoloration
- All remaining parts: 2 years
Weber Portable Grills Warranties
Go-Anywhere Series
- Cook box: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Lid assembly: 2 years on paint, excludes fading and discoloration; 10 years no rust- or burn-through
- Plastic components: 5 years, excludes fading or discoloration
- All remaining parts: 2 years
How to File a Weber Warranty Claim
The most important thing about filing a Weber warranty claim is that you need to prepare for it from the time of your purchase. When you get a new Weber grill from an authorized dealer:
- Go to the Weber website and register your product
- Take and keep a picture of your proof of purchase
- Identify and save the product’s serial number
When you file a claim, you will need to go to the Weber website, complete the claim form with the product’s serial number, upload your proof of purchase, and upload any photographs of the fault or damage. Weber customer service will respond within 24 hours.
The Weber warranty is one of the reasons that Weber grills are more expensive than their competitors, but also one of the reasons that they are worth the extra price. They are a company that stands behind their product, and they want you to love it for decades.
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